Holy Spirit Netball Club
CODES OF CONDUCT& COMPLAINTS
Codes of Conduct'& Complaints
The Holy Spirit Netball Club supports and adopts the codes of conduct developed by Netball Australia, Netball Victoria and MENA
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GAME DAY MISCONDUCT
In the event of a game day complaint or issue, Coaches, Parents and Spectators are not permitted to raise any complaints or concerns with the Umpires or the match box. The team captain can raise an issues with the umpire. Should the matter need to be followed up, it is requested that the matter is raised with the HSNC President as soon as possible and if required the complaint will be lodged by the President on the prescribed form as per the MENA By-Laws.
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COMPLAINTS
Holy Spirit Netball Club endeavours that issues within teams are handled by the coach. The coach may speak to the whole team or specific players individually. If the issue is a serious matter they should ask a parent / guardian to be in attendance and to advise the club. Should a coach need to speak to the whole team about values, on court discipline / conduct, it is requested that the parents / guardians are informed that such a discussion has taken place.
Complaints to the club can be raised verbally with the Executive (President, Vice President, Secretary, Treasurer) or via writing to the club.
When the club receives a complaint in writing, they will either acknowledge the complaint in writing, in person or via a phone call as soon as possible and no longer than 3 business days by the President. If the complaint is regarding the President, the response will be made by the Vice President.
When a complaint is raised the Executive will determine the seriousness of the issue and could result in a:
• An informal discussion in person / phone call
• A formal discussion in person
• A formal request for a written response
Holy Spirit Netball Club will follow Netball Victoria’s Code of Conduct (as included on the Holy Spirit Netball Club Website) and Netball Australia’s Integrity Policies which includes Child Safe Standards and Member Protection Policy
Following Members of the Executive (or those delegated by the Executive) obtaining the facts around the complaint, if there is deemed a breach of a Code of Conduct or any Netball Australia Policies the Executive shall determine the ramifications and communicate formally to all parties involved.
NETBALL VICTORIA / MENA POLICIES
NV Code of Conduct Junior Player
NV Code of Conduct Umpire
MENA Umpire Code of Conduct
NV Code of Conduct Administrator
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Our Club agrees to comply with the Child Safety Standards through the Child Safety in Netball Code of Conduct and the Child Safety in Netball Policy.
